Most frequently asked questions

How much does it cost?

A FAVES Pro subscription starts at $39 per month for the Boutique Basic plan and $64 per month for the Boutique Growth plan. Please see our pricing page for complete list of features in the two plans. If you would like guidance in choosing the right plan for your business, please contact us at support@favespro.com.

How do I add users to my account?

The FAVES Pro account owner can add and remove users by tapping the Manage Users button on the Settings screen. To add a user, tap the Add User button and enter the person’s name, mobile phone number, and email address. We will send an email invitation, with a link for downloading FAVES Pro.

To remove a user from your account, swipe left on the user’s name, and then tap the Remove button. If you accidentally remove a user, you can just add the user again.

How do I cancel my account?

You can cancel your FAVES Pro subscription by sending your request to support@thefavesapp.com with contact details. Please see our Terms of Service page for details of our refund policy. If you are unhappy with FAVES, please let us know why. We are working hard to build the best tool for buyers.

Are my images safe?

Your original photos are always saved in your iOS Photos library, in a separate album named Faves. This makes it easy to find and share your photos on social media, and also ensures that you have a copy of your photos if you stop using FAVES. Additionally, FAVES Pro backs up your photos in the cloud to keep them safe and to allow you to collaborate with colleagues.

How do you secure my data?

Your photos and other information are stored using third-party hosted cloud services operated by Google and Amazon. Using these leading cloud service providers ensures that your data is securely stored, and allows us to offer premium services such as the ability to access your account from multiple devices, and share information with other users in your organization, if you wish.

How do I get help?

Having trouble? To get immediate help, tap the (?) button in the FAVES Pro app.

You can also send your questions to support@thefavesapp.com and we’ll get back to you by the next business day.

Telephone support is available for FAVES Pro subscribers at +45 5025 8458 between 9:00 and 17:00 CET.

Do you have an Android version?

FAVES is currently available only for iOS devices.

If you’d like to be notified when we release the Android version, please let us know by writing to support@thefavesapp.com.

Can I use FAVES on iPad?

Yes, FAVES Pro runs on iPad but you may experience some issues with the camera on certain iPad models.

To download FAVES Pro on your iPad, you need to select the “iPhone Only” filter option when searching on the App Store.

We will release an iPad optimized version. If you’d like to be notified about this, please let us know by writing to support@thefavesapp.com.

What if I have a suggestion?

We are constantly working to improve FAVES, and welcome your suggestions. Send your comments to support@thefavesapp.com.

Where are you located?

We are located in Copenhagen, Denmark. The happiest nation on Earth! 😉